HELP/FAQ

DO I NEED TO REGISTER TO PLACE AN ORDER?

No, you don’t. But you can easily create your own profile by creating a username and password. We recommend that you use your email address as your username, to make it easy to remember. Please make sure that your password is at least 6 characters.

WHICH COUNTRIES DO YOU SHIP?

All countries.

HOW DO I TRACK MY ORDER?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant shipping company.

HOW LONG IT WILL TAKE FOR THE DELIVERY?

Flat Rate Shipping takes approximately 15 to 35 business days to reach destination countries. However, regional variations apply which are out of our control so we kindly ask our customers to be patient. a) For USA, Canada, Australia customers, it takes about 25 to 35 business days. b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 25 to 35 business days. c). For customers in South America, it may take 25 to 35 business days. d). For all other countries, it may take 25 to 35 business days. . For Expedited Rate Shipping, we ship by DHL/UPS/IB depending on your location; the approximate shipping time is 10 – 15 business days.

HOW DO I KNOW THE SHIPPING COSTS?

We are offering FREE SHIPPING on all products at the moment.

ORDER CANCELLATION?

You can cancel your order anytime for any reason before the product is shipped. You will get a full refund.

HOW SOON CAN I GET A REFUND?

We will process the refund after we receive your package, to confirm whether your items adhere to our Return Policy. Following confirmation, we will authorize the refund for you, this usually takes 3-5 working days for us to process following receipt of your package and we will send email notification. The payment method and policy of the respective payment providers determine when the refund will appear in your account balance.

WHAT TO DO IF I ORDERED WRNG SIZE BY MISTAKE?

You can send it back to exchange, however you are responsible for the shipping fee both ways. Usually the double shipping cost is more than the item price, so we strongly advise you to check the size information carefully when you make the order.

WHAT TO DO IF AN ITEM IS MISSING FROM AN ORDER?

First, please carefully check and review your order list to make sure whether the order was sent using only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive. If all of the packages for the order have been delivered but you are still missing an item, please check the contents of all the sent packages very carefully, especially if it is a small item that can be misplaced. Please contact our Customer Service staff after you have confirmed that the item is definitely missing.

HOW DO I CHECK MY ORDER STATUS?

You may view the status of your order by logging into your BaigCho account and clicking on My Orders to check on that status of your order.

 

2 comments

  • Hello,

    Made a purchase on May 9th, without registering. Just wondering if the order has been processed. Thank You.
    Paylpal payment: 2WS2599277293630F

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